TERMS , CONDITIONS AND PRIVACY

Our Policy

These are the terms conditions and privacy policy in place for picky pencil commission cartoons and entertainment in person.

 

COMMISSIONS

Terms/ conditions and privacy statement:

1. Picky pencil reserves the right to refuse to undertake or complete a commission at any time.

2. Booking

a/ A booking form will be completed and emailed to the client to check all details are correct.

b/ A non-refundable deposit will be required to secure your commission which is deducted from the total price of the drawing.

c/Cartoon only: Clients can view a sketch before color and details are added. Reasonable additions can be made without altering the initial drawing description given to the artist. If the sketch is not satisfactory or the additions vary from the original drawing brief a new cartoon or photo realistic option will be offered. This is classed as a new commission and therefore will be treated as such. 

3.Conditions for terminating contract:

a/ If the client terminates the contract for any reason after 14 days from the contract date and does not want to proceed with the drawing the deposit will be retained but the remainder of the balance will not be required.

b/ In the event picky pencil cancels a commission a full refund of all monies will be given.

4. Settling the balance:

a/ The remaining balance detailed on the booking form is due after picky pencil has emailed a proof of the client’s image. This image is for information only and is still the property of picky pencil until FULL payment is received.

b/ Once the proof of the completed drawing is accepted by the client full payment will be due.

5 Refunds:

a/No refunds can be given once a completed drawing has been approved, the balance settled, and drawing is posted/collected. If the proof is not approved the remainder of the balance is not required but the drawing (not the photographs used as a reference) will be made part of my on-line portfolio.

6. Right to cancel:

a/The client has the right to cancel their booking up to and including 14 days after the contract date without incurring any charges.

 b/Any cancellations can be made by contacting pickypencil@hotmail.co.uk

7.Copyright:

a/Please ensure that you are the owner of the photograph you provide or have obtained permission to use the photograph. Picky pencil will assume that permission has been granted and there for not responsible to obtain such permission.

b/The drawing commissioned can only be used for the purpose stated on the booking form. If the client wishes to use the drawing for any other purpose, then permission must be granted by Lyn elrick at picky pencil and future costs may be incurred.

8.minimum length of contract:

The contract between client and picky pencil will expire once the drawing has been delivered/collected and an electronic signature has been received from royal mail or handed over in person.

9. complaints:

Please bring any complaints so that they can be resolved to Mr. G Elrick  pickypencil@hotmail.co.uk

10. Privacy policy: what we collect:

•We collect the following details from you: Name, address, contact information such as email and telephone number to keep you informed of your booking status and Photographs for commissions. All information given to me through the process of developing your booking is confidential.

•Emails from inquiries are stored on my Hotmail account and Wix website until the inquiry has been completed either by placing a booking, letting me know if the service is not required or no response is given.

•A copy of the original photograph in which a commission has been taken, the finished drawing and copy of the completed booking form will be added to my personal portfolio which cannot be accessed by outside sources.

11. What we do with the information we gather:

•We do not pass these details onto third parties and are not used in any email marketing without consent.

•We use the information when the booking is active to keep in touch with our clients to ensure the highest level of customer service.

•After the booking is active the data is used as information on how to improve our products and services.

•All details no longer required by inland revenue shall be shredded and recycled. An electronic copy of the commission/photo/booking form is kept by picky pencil.

•No names or personal details obtained for the booking form will be added to the website or passed on to any third parties.

•We store previous clients on an external hard drive.

12.Security:

•Whilst the booking is active every client has their own folder with their information stored on a secure password protected cloud-based server named Drop box.

•After the booking is active, we store your folder on an external hard drive.

•Payments will be set up by bacs no bank details are kept on file at picky pencil.

•We work on a Norton protected password protected computer.

13. online booking form.

Details on our online booking system details can be found here https://www.jotform.com/security/.

 

ENTERTAINMENT

Terms/condition and privacy policies Event entertainment:

-Picky pencil reserves the right to refuse to accept or cancel an event entertainment booking at any time.

-Booking:

A booking form will be completed for the client to check and all details agreed. A non-refundable upfront fee will be required to secure your booking entertainment date. No booking is final until a deposit and booking form have been received. Picky pencil reserves the right to take other bookings on the day if no deposit has been received. We shall follow up your inquiry once to check you would still like the booking but may take other bookings without notification.

-Conditions for terminating contract:

The client has the right to cancel their booking up to and including 14 days after the contract date on the booking form without incurring any charges. If the client terminates the contract for any reason after 14 days from the contract date the deposit will be retained but the remainder of the balance will not be required. If the event is cancelled one week before the event the balance minus the deposit will be refunded. The deposit amount will become a credit note that can be used on any picky pencil drawings or service. If circumstances beyond my control mean I must cancel the event the deposit and all monies received shall be returned to the client.

-Conditions for postponing or amending the contract:

There will be no additional charges for the client to change the event date or amend their booking provided our illustrator is free on the new date and happy to accept amendments. If she is unavailable or unwilling to accept the changes to the contract the Deposit amount will be retained in the form of a credit note but no further monies will be due.

-Settling the balance:

The remaining balance will be due one week before the date of the event in cash or Bacs transfer.

-Refunds:

No refunds can be given after the event date.

-Privacy:

-We will collect event organizer names, email address and mobile number to keep you informed of your booking status and your event details such as venue, date of event.

-All information given to me through the process of developing your booking is confidential stored on my email account and Wix website until the inquiry has been completed either by placing a booking, letting me know if the service is not required or no response is given.

-A copy of the completed booking form and completed caricatures will be added to my personal portfolio which cannot be accessed by outside sources.

-We do not pass these details onto third parties and are not used in any email marketing without consent.

-We use the information when the booking is active to keep in touch with our clients to ensure the highest level of customer service.

-After the booking is active the data is used as information on how to improve our products and services.

-All details no longer required by inland revenue shall be shredded and recycled. An electronic copy of the booking form is kept by picky pencil.

-At events photographs are taken of guests to work from, these are deleted after the event. The married couple or guests of honors photo will be the only one featured on my web site and social media pages unless individual permission has been obtained.

-Caricatures created at the event with names are posted publicly on my website and Facebook page @pickypencilart unless otherwise stated.

-SECURITY:

Whilst the booking is active every client has their own folder with their information stored on a secure password protected cloud-based server. After the booking is active, we store your folder on an external hard drive. We work on a Norton protected password protected computer.

-Event details:

Booking Per hour package -Every illustration presented to the guest will be a 4x6inch print in a protective sleeve created the same night of the event. Picky pencil cannot guarantee how many cartoons can be drawn in the booked time. Please be aware some venues block WIFI hotspots preventing a cartoon being printed. In this case an email of the cartoon will be sent the same day. In the event of a power or equipment failure a pencil drawn caricature or emailed cartoon will be offered. The artist will only draw who is seated at the easel in the time booked by the client. She will not be responsible for organizing the guests waiting for a drawing, no spaces can be held, and no special preference will be given. Only guests who are attending the event picky pencil is booked for will have the option of receiving a cartoon. If picky pencil starts a booking 30 minutes later than specified on the contract, she reserves the right to complete the hours booked off venue later using photos from the event.

-length of contract:

The contract between client and picky pencil will expire once the event date has passed.

-Complaints:

Please bring any complaints so that they can be resolved to Mr. G Elrick pickypencil@hotmail.co.uk

 
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Artist | Lyn Elrick

Location  | stuartfield, Aberdeenshire. U.K

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Mobile | 07779647354

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